Terrific. Thank You. I did receive my refund. I appreciate that you have helped me on this. I am enjoying the lovely game on my iPhone. Big Thanks!
TamarNewt
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A member registered Apr 30, 2020
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Hello,
Thank You for working with me. There is no information about getting a refund at the 'contact support' link.
Actually, they said on the 'more information' link:
If a seller wants to issue a refund, there currently isn't a place in their dashboard to do it, they'll need to contact us to initiate it (please provide a purchase ID).
So it seems that you, the seller, must contact them.
Of course, I never used the game because I could not download it on my mac. It has been years since I ordered a game for my Mac on a site that was not specifically a Mac site and it just did not occur to me to check this before I made my order.
Juna
Here is a copy of the email that I received from itch.io yesterday after I paid for the game:
Thank you for supporting 'Ruya'
Hello TamarNewt, you donated to 'Ruya' for $3.99.
If you haven't gotten the game yet, you can find it on the download page. You can find everything you own on the My purchases page.
Links for Ruya:
Thank You for your friendly help 馃尯 馃挏 馃尯
and thanks for making the game available for free on iOS 馃尭 馃 馃尭
Sorry, it was not until I downloaded the game that I realized that this is for Windows and I have a Mac. disappointing. Can I get a refund, please? Sorry, this looks like such a cool game. Or, I also see that it is available on the app Store on my iPhone. Could I transfer and play it there, instead. That's what I really want if it will work. 馃尯 馃挏 馃尯